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Terms & Conditions

Images, drawings and concepts of the designs shown on this website are the property of Alexandros Art and are protected by copyright law and international treaties.

They may not be used or reproduced without permission of Alexandros Art. Any reproductions in whole or in part, shall refer to Alexandros Art. Unauthorized reproduction, copy or distribution of images and concepts of the designs shown on this website, may result in prosecution.

FAQ

QUALITY: 

All Alexandros Art Jewelry creations are original, authentic, carefully handmade and personally signed by the artist at the back side. Some small surfaces are excluded because they cannot be signed. All items come with Authenticity Guarantee.


SHIPPING

Worldwide shipping from Greece.

All items are sent with registered mail ​and dispatched within 2-5 working days of purchase by Hellenic Postal Office with tracking number included.

EU and REST OF EUROPE:  parcel delivery can take up to 7 working days

REST OF THE WORLD:  parcel delivery can take up to 10 - 20 working days

There is an option at Check Out, for Express Shipping with parcel delivery up to 5 days, with cost of 22,00 £.

CUSTOMS

It is the customer’s responsibility to pay for their own country’s customs upon receiving goods.

Shipments, depending on Customs processing times & postal services. 

International Buyers Please Note: Import duties, local taxes and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

RETURNS

At Alexandros Art we try our best to deliver goods within the specified delivery time and in perfect condition. In the unlikely event that your purchase is not to your satisfaction, please notify us within 24 hours of receiving the parcel, and return the item in the original packaging within 7 days. Items must be unused and in their original condition. We won’t accept any returns that have not been notified within 24 hours or returned within the specified 7 days. Please keep proof of postage as we cannot take responsibility for goods lost or damaged in transit. Once we receive the goods back, in perfect condition, we will refund your card in full within 14 days, minus the cost of the free post your parcel was sent by. The cost of returning goods is the customer’s responsibility except for faulty or incorrectly shipped goods. 

COLOUR AND SIZE VARIATIONS

Be aware that our handmade collections may have slight variations, which will make your piece Unique. We do our best to match the products with the original product’s photos and to give a full description of the items. So, we strongly recommend reading each product’s description for sizes, colors, material and design before you go ahead with the purchase, so you can be sure you are happy with what you are buying.

CARE INSTRUCTIONS

-All our jewelry is made in precious metals (silver or gold) and may tarnish. When not worn, keeping the product in a closed box will reduce the tarnish development.

In such a case they can be easily cleaned, with a soft cloth and sterling silver polisher. 

- Do not sleep, shower or swim with your jewelry on and be sure to treat it nicely!

- Please be mindful when purchasing this as a gift for a child as they are better recommended for teens and adults.

PACKAGING

Your jewelry comes gift wrapped in a hand stamped, lovely eco-recycled jewelry box and protected outside with bubbles wrap. Orders can be sent directly to recipients by filling in their address at checkout. You can leave a message for the recipient at checkout and it will be included in the box.

WHOLESALE ENQUIRIES

If you are interested in stocking Alexandros Art, please get in touch and we will send you our wholesale information via email info@alexandros.org.uk